GCash – a wholly owned subsidiary of Globe Fintech Innovations Inc (Mynt) has partnered with UNIFY Dots to enhance customer engagement and improve customer satisfaction using the Unify Chatbot solution. GCash Customers will get real-time interactive customer service 24/7 via Messenger with the UNIFY Chatbot solution.
“GCash is strongly committed to improving our customer service for all of our users. We are constantly innovating to provide the best and most responsive service to all GCash users. We partnered with UNIFY Chatbots to provide better customer service," says Joanne Avendano, Vice President for Business Operations and Customer Experience of Mynt - the company that operates GCash.
The UNIFY Chatbot solution uses machine learning and language understanding to provide high quality, human-like chat interactions with customers. The Chatbot solution will answer questions about GCash services including payments, money transfers, load, gifting etc.
“We are excited to partner with GCash to serve their user base to improve the high quality cashless customer experience GCash provides to its customers.” Says Sandeep Walia, CEO, UNIFY.
Mynt is a partnership between Globe Telecom, the Ayala Corporation, and Ant Financial, that provides innovative and first-in-world fintech solutions to consumers, merchants, and organizations. Its vision is to enable financial access for consumers and merchants by disrupting traditional channels through digital financial technology services. It operates two fintech companies: GCash, a micropayment service that transforms the mobile phone into a virtual wallet for secure, fast, and convenient money transfer, and Fuse, a tech-based lending company that enables Filipinos to get microloans to business loans without the traditional requirements set by banks and other lending institutions. For more information, visit mynt.xyz.
About UNIFY Dots:
UNIFY Dots is a leading company specializing in Artificial Intelligence, ChatBots, CRM, ERP, Loyalty Management and Customer Engagement solutions for businesses. UNIFY helps businesses improve employee productivity while improving Customer Engagement. UNIFY is also committed to improving the world and has pledged donating at least 25% of its profit towards the case of helping educate children from low-income families across the world and especially in developing countries.
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