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COPILOT AI AND AGENTS

Microsoft Copilot AI is an enterprise-grade AI assistant that uses large language models and organizational data to automate tasks, streamline workflows, and improve productivity. It integrates with Microsoft 365, Dynamics 365, and other business platforms to help users generate content, summarize documents, analyze data, and execute tasks using natural language.

At the core of Copilot AI are AI agents—intelligent systems that can perform actions on behalf of users. These agents range from simple, prompt-based assistants that respond to user input, to more advanced, autonomous agents capable of reasoning, decision-making, and executing multi-step processes across connected applications. Copilot agents can support a wide range of business functions, including sales, customer service, finance, HR, operations, marketing, and IT.

AI FEATURES

 Intelligent Agents for Business Automation

Copilot AI enables the creation of intelligent agents that can automate repetitive tasks, respond to customer inquiries, and execute workflows across systems—enhancing operational efficiency and reducing manual effort.

AI-Powered Productivity

Boost efficiency with intelligent suggestions, automated content creation, and real-time assistance. Copilot helps users complete tasks faster and with greater accuracy.

Natural Language Interaction

Use everyday language to ask Copilot to draft emails, generate reports, create presentations, or analyze data—no technical expertise required.

Context-Aware Assistance

Copilot understands your work context, including documents, emails, chats, and meetings, to provide relevant and personalized support.

Advanced Data Analysis

In Excel and Power BI, Copilot can uncover insights, generate visualizations, and automate data modeling—making analytics accessible to everyone.

Enhanced Collaboration in Microsoft Teams

Copilot summarizes meetings, tracks action items, and helps prepare follow-ups—streamlining communication and team productivity.

Secure and Compliant AI

Built on Microsoft’s trusted cloud, Copilot AI adheres to enterprise-grade security, privacy, and compliance standards.

Custom Copilot Experiences

Extend Copilot capabilities with Microsoft Power Platform and Dynamics 365 to create tailored AI experiences for sales, customer service, finance, human resources and operations.

Seamless Integration with Microsoft 365

Copilot AI works natively within apps like Word, Excel, Outlook, Teams, and PowerPoint—helping users write, analyze, summarize, and present with ease.

AI agent offerings

Meeting Summary Agent 

Summarizes discussions & highlights action items 


Travel Booking Agent 

Automates employee travel requests and checks policy compliance 


HR Policy Agent 

Responds to employee questions on benefits, leave, and HR policies 


Recruiting Agent 

Screens resumes and drafts candidate outreach 


Procurement Assistant Agent   

Automates vendor quote comparisons and makes purchase recommendations 


Knowledge Base Agent 

Retrieves SOPs, policies, and documentation from internal systems  


Customer Support Agent 

Creates FAQs/ KB articles, routes tickets, recommends resolution for cases, integrates with Dynamics 365 Customer Service. 


Sales Coaching Agent 

Analyzes sales calls and suggests next steps. 


Legal Document Review Agent 

Summarizes legal clauses and flags risky content.

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