CRM for Healthcare built on Microsoft Dynamics 365 Customer Engagement enhances patient experience by streamlining care coordination, automating patient onboarding, appointment management and enabling AI-driven personalized patient engagement.
Get a 360-degree view of patients and record details such as personal information, contact information, appointment records, interaction history, case history, patient engagement insights.
Automated new patient onboarding in using online tools to meet compliance requirements and get patient signature on key documents.
Schedule, reschedule and cancel clinic appointments. Automatically check in patients including collecting insurance information. View availability of healthcare providers and send automated reminders to reduce no-shows.
Collect and analyze patient feedback to measure satisfaction levels and identify areas for improvement. Surveys and feedback forms can be integrated into the patient experience, providing valuable insights.
Generate reports on patient demographics, appointment history, treatment outcomes, referrals, care plans, engagement levels, financials, compliance, patient satisfaction, and clinical
Resolve clinical issues and optimize results with care through generative AI. Patients and staff can interact with AI assistants through voice or chat, in multiple languages, leveraging a rich knowledge base for various use cases such as patient registration, checkout and patient care.
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