MICROSOFT DYNAMICS FIELD SERVICE
Microsoft Dynamics 365 Field Service solution provides a comprehensive solution for service organizations including telecom, construction, real estate and HVAC industries. The Microsoft Dynamics Field Service solution provides Contract Management, Asset Management, Scheduling and Dispatching, Technician Management, Inventory Management with native mobile capability.
Key Benefits of Microsoft Dynamics Field Service
- Customer First: Increase customer loyalty and advocacy by providing standardized processes, reducing time to site and increasing customer visibility.
- Connected Interactions: Provide your employees and technicians with seamless information, no matter where they are or what device used.
- Empower Customers: Give choice and flexibility to your customers by providing a reliable, scalable solution in an adaptive service environment.
Webinar
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FIELD SERVICE SOLUTION FEATURES
Scheduling and dispatch
Microsoft Dynamics 365 Field Service gives schedulers the ability to manage individuals, teams and assets with flexible scheduling options. A scheduler can view availability of resources and identify and organized appointments. Different colors are used to identify the booking type. Appointments/bookings can be made for a specific person or a resource pool. Precise appointment scheduling and ensuring the right person with the right resources is scheduled for the job to increase customer satisfaction.
Equipment and Asset management
Microsoft Dynamics 365 Field Service helps manage, enhance visibility and control customer asset information with the ability to view history and easily update the asset information in the field with pictures, barcodes and other data input methods which over time increases service consistency and decreases costs. Field Service can setup preventive maintenance schedules and also have repair work orders for a customer asset equipment
Connected Field Service with IoT
Microsoft Dynamics 365 Field Service provides the capability to detect, troubleshoot, and resolve issues remotely with IoT. You can predict when maintenance is needed with device connectivity, IOT and advanced analytics. Automated Work Order creation provides ability to schedule both emergency repairs and preventive work orders with appropriate priority.
Mobile App for Technicians
Native mobile application for Dynamics 365 Field Service provides real time and offline data on-site to technicians on their mobile devices. The Microsoft Dynamics 365 Field Service mobile app provides technicians in the field ability to view contact information, view bookings, view their route map for the day and update information on work orders on a mobile device using the Field Service mobile app.