Dynamics 365 Finance Accounts Receivable solution provides deep AR, Customer Management and Credit and Collections functionality with integrations with Office 365 and Power BI. You can use Accounts receivable to record new customers, track customer invoices and incoming payments. You can create sales order invoices that are based on sales orders or packing slips. You can also enter free text invoices that are not related to sales orders. You can create recurring invoices to charge customers same amount periodically. You can receive payments by using several different payment types. These include bills of exchange, cash, checks, credit cards, and electronic payments. If your organization includes multiple legal entities, you can use centralized payments to record payments in a single legal entity on behalf of the other legal entities.
Credit and collections functionality in Microsoft Dynamics 365 Finance enables enterprises to lower their days sales outstanding (DSO) and reduce credit risk. This provides support for key processes such as managing credit, delinquencies, disputes, write-offs, and organizing the interactions between the collection agents and customers through collection cases. Credit management enables uses to set credit policies, credit ratings and manage customer holds.
Customer Invoicing Workspace. Manage customer invoices and incoming payments in one central view in D365 Finance. Track information related to invoicing such as shipped but not invoiced sales orders, unposted invoices, sales order posting history, invoice posting history enabling efficient management of customer invoices.
Sales Order Invoice. Create and send out customer invoices from a sales order. Apply payment schedules to invoices. Combine multiple sales orders and packing slips in a single invoice. Compliant and tax-localized using D365 country localization packs for tax information and other required information.
Freetext Invoices. Generate freetext invoices that do not need to be attached to a sales order or a packing slip. Invoice a customer for miscellaneous services, fees or charges. Manually enter and calculate sales tax. Assign a main general ledger account to order lines or distribute them to multiple general ledger accounts. Post credits to customer accounts. Print a Pro Forma freetext invoice to take a look at customer facing print-out.
Recurring Invoices. Recurring billing application to process recurring invoices for customers regularly. Leverage Dynamics 365 workflows for automated invoice creation and delivery. Bill customers annually, quarterly or monthly. With flexible billing schedules, payment reminders, and penalty calculations.
Manage customer payments in D365. Select the payment journal where the customer payments will be saved. Mark the invoices that were paid by the customer. Gain visibility to important information related to customer payments such as customer invoices past due date, payment journals not posted, payments not settled and others front and center enabling efficient management of customer payments.
Payment Methods. D365 Finance receivable supports different payment types like bills of exchange, cash, checks, credit cards, SEPA and electronic payments. Perform payment method assignment. Perform payment validation with payment control feature.
Centralized Customer Payments. Set up centralized payments for many legal entities. Automate processes for payment proposals, settlements, and editing open and closed transactions. Specify which legal entity receives realized gain or realized loss transactions. Post cash discount related to centralized payments.
Customer Payment Settlement Priority. Automatic Settlement and Prioritization in Microsoft Dynamics 365 Finance can be used to automatically select transactions for settlements based on a pre-defined rule.
Mark Customer Invoice by Line. Mark customer invoice by line functionality in D365 Finance enables selection of invoice line for settlement. Mark invoice lines that were paid by the customer.
Credit and collections management for credit agents, collections managers and collections clerks. Manage all collections related information in a unified view and take action from that page. You can access and view key credit and collection metrics such as open cases, activities, and customers over their credit limit within the workspace. Obtain a breakdown per company, customer group and customer. Easily define a group of customer records with collections customer pools. Customer aging snapshots show you aged balance information at a point in time. Waive, reinstate or reverse interest and fees. Create write-off transactions. There are supporting pages in the Collections Management workspace that help you organize collections customers, activities and cases.
The collections details form provides a single view that can be used to review collections, information and perform a variety of tasks, including interest calculation and statement generation.
Case Management in D365 Finance. Collections case management in D365. Use cases to organize your collections work. Track transactions and activities in collections by viewing collection cases. Work collection cases across multiple companies with the multi-company enablement feature. Link activities and transactions to collection cases. Payment Collections History. The collections history form in Dynamics 365 provides information such as balance and status updates to a transaction. Identify outstanding invoices which require follow up activity and collect past due accounts receivable.
Promise to Pay. Select promised payment date and amount on promise to pay transactions in D365 Accounts Receivable module. Promise to pay kept and promise to pay broken statuses allow accurate tracking of collection status. Disputed amounts and a follow up date can be tracked as well.
Customer Write-off. Easily write-off bad debt in D365 Finance. The write-off journal allows you to write-off a document, customer balance, invoice or transactions. Write-off reason codes help define default general ledger account for write-off. Set the separate sales tax if you want to separate it from the original transaction in the write-off.
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