Finance Software
Project Operations Software
Supply Chain Software
Microsoft Dynamics 365 Financial Management Software for General Ledger, Accounts Payable, Accounts Receivable, Bank, Treasury, Fixed Asset Management, Expense Management, Budgeting and Financial Reporting. Manage multi-company, multi-currency financial transactions. Compliant and Tax-localized for 37 countries and 42 languages.
Supply Chain Software
Project Operations Software
Supply Chain Software
Microsoft Dynamics 365 Supply Chain Management Solution for manufacturers, distributors, and retailers to automate Procurement and Sourcing, Product Mastering, Demand Forecasting and Supply Planning, Production and Manufacturing, MRP, Warehouse and Inventory, Quality and Transportation Management processes.
Project Operations Software
Project Operations Software
Project Operations Software
Microsoft Dynamics 365 Project Operations software automates your sales quotations, streamlines your project planning & execution with powerful time tracking and project analytics.
Sales CRM Software
Field Service Software
Project Operations Software
Microsoft Dynamics 365 Sales Automation Software for sales force automation. Lead and Opportunity Management, Pipeline Management, 360-degree Customer View, Sales Quote Conversion, Sales Forecasting, Sales Quota and Territory Management, Sales Reporting. Mobile sales application for sellers on the field. Sales Management Dashboards for Performance Management.
Customer Service CRM
Field Service Software
Field Service Software
Microsoft Dynamics 365 Service Management Software. Capability for Case Management, Incident Management, and Interactions. Create queues and route cases to the right agents. Resolve issues faster and improve FCR with the Knowledge Base. Track SLA compliance. Use Customer Surveys for measuring CSAT. Manage Agent performance using dashboards.
Field Service Software
Field Service Software
Field Service Software
Microsoft Dynamics 365 Field Service Management to manage repairs, installations, predictive maintenance for customer equipment & assets. Leverage automated scheduling, resource skill matching to dispatch field technicians. Mobile App provides field workers with work order information, navigation to next job, and ability to record time, inventory consumption and perform signature capture.
CRM Software
Human Resources Software
CRM Software
Microsoft Dynamics 365 Customer Relationship Management and Customer Engagement for Salesforce Automation, Customer Service Management, Field Service Automation and Marketing Management.
ERP Software
Human Resources Software
CRM Software
Microsoft Dynamics 365 Finance and Operations ERP for Financial Management, SCM, Inventory, Procurement, Warehouse, Asset, Project Accounting, Budgeting, Statutory Compliance, Financial & Operational Reporting.
Human Resources Software
Human Resources Software
Human Resources Software
Microsoft Dynamics 365 Human Resource software for Personnel Management, Leave and Absence, Employee Self-Service, Compensation and Benefits, Learning & Development, Performance Management.
Ecommerce Software
Contract Management Software
Human Resources Software
Microsoft Dynamics 365 Commerce software for your Business to Business Ecommerce and Direct to Consumer Web store. Centrally manage product information, categories, assortments, inventory, promotions and prices. Search Engine Optimized and mobile device optimized E-Commerce.
Support for multi-language, multi-currency, payment and taxes.
Retail Operations Software
Contract Management Software
Contract Management Software
Microsoft Dynamics 365 Retail and D365 Commerce software provides Point of Sale, store merchandising, assortment management, promotions, pricing , shift management and store management capability
Contract Management Software
Contract Management Software
Contract Management Software
Microsoft Dynamics 365 Contract Management provides functionality for managing contracts including Contract Requests, Template Management, Contract Terms, Automated Invoice Generation, Contract Reminders, Contract Renewals, Indexation of Contracts, Contract Attachment and Contract Reports and Analytics.
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Unify Dots Joins Microsoft Dynamics 365 Contact Centre Launch
November 4, 2024|CRM, Press Release
SINGAPORE, October 22, 2024 – Unify Dots joins CCAS Symposium as Microsoft Partner showcasing Microsoft Dynamics 365 Contact Centre with its solutions built on Microsoft Dynamics 365.
The Contact Centre Symposium and CC-APAC Expo is an annual event hosted by the Contact Centre Association of Singapore to showcase AI-powered customer experience and personalized interactions that will set the stage for the future of contact centers. The event will be held on October 23-24, 2024, at the Sentosa Equarius Hotel and will mark the official launch of Microsoft Dynamics 365 Contact Centre in Singapore.
Microsoft Dynamics 365 Contact Center is a comprehensive cloud-based solution that combines communication tools, automation, and artificial intelligence (AI). Now enhanced with Copilot capabilities, it enables organizations to manage customer interactions efficiently across various channels, delivering seamless communication. The digital self-service allows customers to resolve their concerns without waiting for an available agent, creating a more personalized customer experience. It also integrates with Microsoft Dynamics 365, other Microsoft services, and other CRM software, ensuring streamlined workflows and data sharing.
Attendees from across the Asia Pacific will come together to explore new opportunities and contribute their knowledge to the evolving landscape of customer experience. As a member of the ASEAN Microsoft Partner Prestige Club, Unify Dots will demonstrate Microsoft Dynamics 365 Contact Center with its Microsoft Dynamics 365 CRM for Insurance solution.
“We’re very excited to participate in the 20th Contact Centre Symposium and the CC-APAC Expo. Microsoft Dynamics 365 Contact Center allows us to provide our clients with a streamlined solution that redefines customer interactions, improves efficiency and elevates customer experience. At Unify Dots, we are dedicated to using the latest solutions that not only improve efficiency but also reshape the way businesses connect with their customers.” - Manish Chhalani, Head of APAC
About UNIFY Dots
Unify Dots is a global business solutions provider specializing in Microsoft Dynamics Business Applications, Data & AI and App Development. Headquartered in Seattle, United States, Unify Dots has presence in Asia-Pacific, Australia & New Zealand, North America, and Europe. Unify Dots is also committed to improving the world and has pledged donating at least 25% of its profit towards the case of helping educate children from low-income families across the world and especially in developing countries.
For more information, please visit https://unifydots.com/.
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